Introduction:
In a major crackdown on cybercrime, the Central Bureau of Investigation (CBI), in collaboration with the Federal Bureau of Investigation (FBI) and INTERPOL, has successfully dismantled a transnational cyber-enabled financial crime network under Operation CHAKRA-III. This significant operation, which has been active since 2022, culminated in extensive raids across Delhi, Gurgaon, and Noida, leading to the arrest of 43 individuals and the seizure of substantial incriminating evidence.
The Operation Unfolds:
Operation CHAKRA-III represents a landmark achievement in international law enforcement cooperation. The CBI’s International Operations Division registered case RC2312024S0007 on July 22, 2024, under various sections of the Indian Penal Code and the Information Technology Act. The offenses include criminal conspiracy, forgery, and cyber fraud.
The CBI, in a coordinated effort with the FBI and INTERPOL, conducted searches at seven locations, primarily targeting a call center in DLF Cyber City, Gurugram. This call center was identified as the hub of extensive cyber-enabled financial crimes that targeted victims globally.
Seizure and Evidence Collection:
During the raids, CBI teams intercepted live cybercriminal operations and collected substantial incriminating evidence. The seized items include:
- 130 computer hard disks
- 65 mobile phones
- 5 laptops
- Various incriminating documents
- Financial transaction details
- Call recordings
- Victim details and transcripts
This evidence revealed a well-organized cyber fraud operation where criminals impersonated legitimate entities to induce victims into downloading malicious software. Once the malware was installed, the scammers extorted money by offering “tech support” to restore the system.

Tech Support Fraud Schemes
One of the primary methods used by this cyber syndicate was tech support fraud. This type of scam involves creating fake error messages that appear on victims’ computers via pop-up windows. These messages often mimic legitimate system warnings, urging victims to call a provided support number. Once the victim calls, scammers pose as tech support agents, convincing them to grant remote access to their computers or to pay for unnecessary services. This method preys on fear and confusion, making victims believe their computers are severely compromised when, in reality, they are not.
The investigation further revealed that the financial proceeds of these crimes were funneled through multiple countries, with significant transactions traced to Hong Kong. This complex web of financial transactions underscores the international scope and sophistication of the operation.
International Collaboration and Arrests
The CBI coordinated closely with the FBI and other international law enforcement agencies through INTERPOL. This collaboration was pivotal in identifying and apprehending the members of this cybercrime syndicate. The operation has so far resulted in the arrest of 43 individuals, with further investigations ongoing to dismantle the entire network.
The involvement of international agencies highlights the global nature of cybercrime and the necessity for cross-border cooperation to effectively combat such threats. INTERPOL, in particular, played a crucial role in facilitating communication and coordination between the CBI and the FBI, ensuring the success of Operation CHAKRA-III.
The Role of I4C
The Indian Cyber Crime Coordination Centre (I4C), now an attached office of the Ministry of Home Affairs (MHA), played a significant role in the operation. I4C’s enhanced powers and responsiveness have been instrumental in tackling complex cybercrime cases. The operation’s success underscores the importance of having a dedicated body to address the growing menace of cybercrime.
Implications and Future Steps
The busting of this cyber syndicate sends a strong message to cybercriminals operating globally. It demonstrates the capabilities and resolve of international law enforcement agencies to protect citizens from cyber threats. The collaborative efforts between the CBI, FBI, and INTERPOL are a testament to the effectiveness of joint operations in tackling transnational crimes.
Moving forward, it is crucial for individuals and organizations to stay vigilant against cyber threats. Awareness and education about common cyber fraud tactics, such as tech support scams, can help prevent such incidents. Additionally, robust cybersecurity measures and prompt reporting of suspicious activities to authorities can mitigate the risk of falling victim to cybercriminals.
Conclusion
The successful dismantling of the international cyber syndicate in DLF Cyber City, Gurugram, is a significant achievement in the fight against cybercrime. The coordinated efforts of the CBI, FBI, and INTERPOL have not only brought the perpetrators to justice but also highlighted the importance of international cooperation in combating sophisticated cyber threats. As investigations continue, this operation serves as a reminder of the persistent and evolving nature of cybercrime and the need for constant vigilance and collaboration.
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